Hrabar d.o.o. Put Dragulina 19d 21220 Trogir Croatia
HOUSE RULES FOR STAY IN A PRIVATE ACCOMMODATION UNIT
To make sure that you have a pleasant stay, and in order to prevent any misunderstanding, please read this rule list. When you confirm a reservation it is implied that you are familiar and agree with them, and that you will fully adhere to them. Violation of this rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay!
When the accommodation reservation is confirmed, it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved with the owners or the agency on the spot, will involve the intervention of the police or of the court in Split.
Complains will be considered only if reported during the stay. Subsequent complains will not be considered.
The owners and/or the agency can cancel the reservation of the guests who do not respect the house rules. In this case the guests will be charged for the entire amount of the reservation, regardless of their shorter stay.
On the first day of the arrival the guests have to give to the owners their identification documents (passport or ID) for the purpose of registration at the local Tourist Board. The documents must be returned to them within 24 hours. The guests also have to give the voucher to the owners and pay them the last amount.
The owners do not have the right to enter the accommodation unit during the absence of the guests, except to stop damages or a danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back at the accommodation unit. If the owners have any reason to believe that house rules are violated, the guests have to let them enter in the accommodation in order to check it.
The owners are available to the guests during their stay for any information and assistance they may need. In case of any complain about the quality of the accommodation we advise the guests to contact directly the owners, and in case that they cannot solve the problem call the agency.
The guests are responsible for the cleanness of the apartment. The owners are not required to clean and tidy up, or to take out the garbage during the whole stay of the clients, unless that is a part of the reserved and paid service.
The owners will change the bed linen every 7 days (unless agreed otherwise). The owners do not have the obligation to furnish any towel, kitchen cloth, toilet paper, cleaning products and detergent as well as deck chairs and parasol.
The guests are obliged to take care of their personal things and valuables left in the accommodation units. The owners will not be responsible in case of any disappearance. We advise the guests to always close the doors and windows when they leave the accommodation unit.
Pets are allowed only with the permission of the owners and the agency. Bringing pets without prior announcement is not allowed. In that case the owners and the agency have the right to cancel the reservation. The guests are responsible for any damages caused by their pets, and have to clean the excrement left inside and outside the accommodation, as well as in the vicinity of the accommodation and on the beach. If it was agreed that the pets stay outside the accommodation the guests do not have the right to let them enter inside.
It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the accommodation unit. As well any cooking and electrical appliances are not allowed without the agreement of the owners.
The use of any equipment or appliance not included in the price of the accommodation (barbecue, garage…) is possible only on agreement of the owners.
When the guests leave the accommodation they have the obligation to close the parasols, switch off the lights and electrical appliances, close the gas and water, turn off the air-conditioning (and to close doors and windows while air conditioner is in use). It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose like outside the house or in its vicinity.
It is strictly forbidden that any person other that the guests stay inside or outside the accommodation without owner's permission. Otherwise, the owners and the agency have the right to cancel the reservation of all the guests.
The guests are kindly asked to take care of the indoor and outdoor furniture. The guests are not allowed to move the furniture or to transport it to another accommodation, outside or to the beach (the kitchen chairs to the terrace, cutlery to another accommodation unit, towels or blankets to the beach, deck chairs from the swimming pool to the beach…).
Guests who intentionally or accidentally damage the property, will have to reimburse the owners the full amount of the occurred damage. The owners can ask the guests to leave a deposit on their day of arrival. The deposit will be refund to the guests in its totality on the day of departure only if they leave the accommodation in the same status as they found it. If the owners request a deposit, the guests will be informed about it when receiving the invoice.
If the guests wish to arrive after 20:00 on the first day of the reservation period they have to inform the owners or the agency in order to avoid that the owners propose their accommodation to other guests, thinking that the first one gave up of the reservation.
On the day of departure the guests have to leave the accommodation the latest at 10:00, so the owners have enough time to prepare it for the next guests arriving at 14:00.
The guests have the obligation to leave the accommodation in the same condition as they found it, tidy and undamaged.
The guests are requested not to disturb the peace of the owners and other guests between 14:00 to 17:00 and 22:00 to 8:00.
The owners are neither obliged nor responsible to organize guests' free time or to entertain them.